Refund policy

Last updated: October 30, 2026

Our 90-day money-back guarantee

Try the after-meal ritual for up to 90 days. If DVY Herbal Glucose Tea isn't for you, email hello@dvyherbal.com within 90 days of delivery of your first order and we'll refund it in full — including if the pouches are opened or empty. No forms and no return shipping needed.

• Applies to your first order only, whether one-time or the first delivery of a subscription.
• One guarantee per customer and per household/shipping address.
• Include your order number and the email used at checkout. A sentence on why helps us improve, but isn't required.
• Refunds go back to your original payment method within 5–10 business days after we approve them (your bank may take a few extra days to post it).
• If your order included the Steady 30 Guide or a discount code, you keep the guide; the refund is the amount you actually paid.

Later orders and subscription renewals

Because our tea is a consumable product, we can't accept returns of opened pouches from later orders. We'll still make it right if something went wrong:

• Damaged, defective or wrong item: email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund that item — no need to send it back.
• Unopened pouches: you can return unopened, sealed pouches within 30 days of delivery for a refund of the product price. Email us first for the return address; return shipping is paid by you unless we made an error.
• Renewal you meant to cancel: if a subscription renewal is charged and you meant to cancel, email us within 7 days of the charge. If the order hasn't shipped, we'll cancel and refund it; if it has, we'll refund it once as a courtesy and cancel your subscription.

Lost or missing packages

If tracking shows your order as delivered but you can't find it, or it hasn't arrived 10 business days after shipping, email us. We'll work with the carrier and send a replacement or refund.

Order changes and cancellations before shipping

Email us as soon as possible. If your order hasn't been processed yet, we'll change or cancel it and refund any difference.

How to reach us

Email hello@dvyherbal.com — a real person on our team reads every message, usually within 1 business day. For subscription details, see our Subscription & Cancellation Policy.

BMAC Trading LLC, dba DVY Herbal · 14578 SW Angus Pl, Tigard, OR 97224, USA